Facebook…can’t love it but can’t leave it

May 27th, 2010 | Leave a comment

Screen shot 2010-05-27 at 9.51.37 AM

I posted on Facebook and privacy the day after Facebook’s F8 Conference as a contrarian to the crowd hysteria.

Since then, I’ve been in numerous heated debates and found myself defending Facebook, then succumbing to annoyance over their adolescent behavior and momentarily siding with the crowd as the cavalier attitude of Facebook management became impossible to ignore.

But today, I still believe firmly as I did just post F8, that if you live in public, your life is just that…open to public record. And that acting responsibly is the coherent poise in a connected world. This responsibility is yours on the street, on Facebook, on blogs…everywhere

A BusinessWeek article lit up some interesting facts about Facebook worth thinking over:

  • Traffic is 4.7% higher today than it was on May 1
  • Facebook has 519.1M users, compared to 411M in September ‘09
  • User activity level is still very high. An average user creates over 70 pcs of content each per month and connects to 60 pages or groups
  • Facebook accounts for an astounding 8.5% of all Internet traffic

And as telling:

  • The We’re Quiting Facebook campaign scheduled for mass cord cutting on May 31 has only 16,000 (out of 520M) people signed up

So what’s going on?

The blogosphere, the press and common knowledge all point to a semi-repentant Mark Zuckerberg who is hiding behind his youth and bowing to the pressure of US and European governments and a zillion hate posts.

Let’s be clear here…Facebook is acting irresponsibly and toying with its member’s feelings and trust. And there is a grating disconnect for a social network to have such anti-social and anti-transparent management.

So many ostensibly hate them but numbers and activities are increasing dramatically. Something is wrong or at least out-of-whack.

My take on why we can’t love Facebook but can’t imagine not having it

Facebook as the definition of ‘social’ just got it right.

It’s an almost perfect product because it filled a need no one knew they had. And created a situation, like we have today, where not having Facebook is an impossible thought for I bet, hundreds of millions of people. Including myself.

Most of the angst towards Facebook is expressed on Facebook itself. The news we read or videos we see about the privacy issues, rants, ‘how-to’s’ on setting privacy settings, and on and on are all done on our Facebook wall itself. Kind of like hometown politics on the only paper that people read about things that happen on Main Street.

While I support Diaspora and open social development, Facebook is not going away anytime soon. It is not going to stop growing or being an essential part of how we view the world and interact unless Zuckerberg does something truly stupid…and stupid he is most certainly not.

Or till whatever the next iteration of social, maybe unimaginable now, pops up and we migrate with our friends to somewhere else.

Our networks of friends from kindergarten playmates to people we met through our kids or worked with or dated or want to meet will never be erased. Migrated and moved perhaps, but we simply need that Facebook magic touch with friends is now natural and organic and isn’t going away. Thankfully.

What has happened is that we don’t and really can’t love Facebook like many did before. Like many loved Apple or the Mac as a solution or our smart phones when we first got them before they broke the second time.

Facebook, though brilliant and essential and integral to social life, has lost that love cause it trifled with our trust big time. It was like Bill Clinton…Oh so brilliant and oh so flawed as an individual. I would vote for him again in a heartbeat but never be surprised at enormous acts of personal stupidity. We aren’t breaking up but we are suspicious forever.

What’s inspiring to me is that Facebook added something to human social interaction. Yes, it really it has, and that is why from a mass of people in the know and early adopters who are rightfully miffed, there are hundreds of millions and hundreds of thousands joining daily around the world. Some know, some don’t. Some care, some don’t. Doesn’t matter.

And to be clear, I still hold that we need to be responsible for our own images and act responsibly. Facebook didn’t change that and that will grow as we do into a more connected social age. But, and I mean this seriously, Facebook did belittle the very attribute it created. We can forgive this but forget or trust completely…not at all.

What is great is that technology has enabled an extension of community. A new iteration of social for us all. It allowed me and everyone to connect and define relationships in new and fun and empowering and important ways.

Today Facebook is essential to multitudes. What it empowered and created is not going away but Facebook itself may when something new evolves that builds on it and really does respect what it created.

Who cares about Facebook? No one.

But everyone cares about friendship and community and platforms to build that on.

Today, that is Facebook for a global population of over half a billion people. Where those people are in 5 or 10 years, is up in the air. The fact that sharing in communities is important and will persist is undeniable.

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  • http://www.newtechpress.net Lou Covey

    When the American car industry was leading the world, the mantra was, break up GM. Now we move heaven and earth to keep it alive and workers employed. Everyone hated Microsoft and loved Apple when Microsoft was on top. When Apple started to rise and actually take market leading positions, the haters began dissing Apple and now that they have surpassed Microsoft, the haters on on the ascendency. Facebook is the big gorilla in the market, even taking some of the heat off Google. Contrary to the song, no body love a winner… unless it is them. Facebook is doing nothing more than any other company is doing in collecting and sharing data on customers today.
    BTW, I saw a blog post from 2008 predicting FB would disappear by October 2009.

  • http://arnoldwaldstein.com awaldstein

    Hi Lou…Disqus was having issues so just saw this.

    Facebook is not going anywhere for a long time. Can't imagine life without them actually.

    Are they the same as any other company….yes. Did some people hold them to a different standard because they are a social platform…most certainly, rightly or wrongly.

    Interesting issue and was fun digging into it.

    BTW–great to have you stop by the blog and share your comments.

  • TC

    Obviously facebook is not going to go under on the 31st but their cavalier attitude towards member's privacy has created a momentum of people deactivating and some out right deleting their account. Just look at Googles drop down cache box when typing in –
    how to del – the first sentence that pops up is 'how to delete facebook account.' People are now considering something they thought they would never do. Also their is a viable alternative brewing with diaspora. I think the warning signs are loud and clear if you want to quit facebook but you feel like you can't then they have got you hook line and sinker. I can't believe people think they can't keep in contact with their friends if they quit facebook – Mark Zuckerberg has got you in the palm of his hand! I just quit today and I will tell you what I am so glad that I did. The more and more I find out about this CEO the creepier I find FaceBook really is.

  • http://arnoldwaldstein.com awaldstein

    TC…each to their own.

    Facebook is empowering and an important component of life to me…and hundreds of millions more. As I've stated in my post, Facebook managment has needed to grow up but there is nothing malicious here, just trifling in their attitudes.

    If you live in public, I hold to the premise of my original post that you need to be aware and cautious. I still believe that.

    My original post is “The best way to protect your privacy is to understand that you live in public. And act accordingly” http://bt.io/FIir

    Thnx

  • http://bwasearch.blogspot.com Donna Brewington White

    Arnold, thank you. This may very well be the most astute assessment of the situation that I've come across voicing my own sentiments precisely.

    On Zuckerberg “hiding behind his youth”…I have to think that his youth plays a large role in this (as well as lack of precedent) and warrants the extension of a certain amount of grace…but you'd think that SOMEONE over there should know better…or they'd better hire for wisdom FAST!

  • http://arnoldwaldstein.com awaldstein

    Donna….Thanks very much and glad my thinking resonated with you.

    It's an important but challenging topic. I reject shrill reactions, believe in life in public and its constraints, but don't like to be trifled with. No-one does.

    I was involved in a conversation somewhere recently discussing how a number of these social networks, Facebook and Twitter specifically, had an inherent discordance between the open and transparent nature of the network itself and the management's closed and non-transparent communications. This is true of Twitter and their communications to 3rd party developers just recently.

    I think the leaders of both of these companies are super smart and visionary and have created part of our futures. But I think they need some strong CMO perspective at a high level to bring strategic and communicative thinking to the process. These networks are continually changing and a conversation with those that are impacted by the change is the obvious path to take.

    And thanks much for the retweet!

  • http://twitter.com/ronetele Ron Wolf

    FB Management makes a serious privacy blunder about once a year. Removing pics of breast-feeding, outing purchases, etc. So with this latest round, I've moved on from reading this as FB culture is narcissistic (etc etc) but hoping reasonably that they will eventually get it right. Now, I see no reason for optimism – for whatever reason, this is how FB wants to play the game,, and this kind of stuff will repeat. Its a price – of using FB. And in that regard, I agree with you Arnold, we need to just get over it. My son puts it succinctly, “FB is Big Brother”.

    But that's too grim for me. History tells us that the net will work its way out of this mess. Something, perhaps surprising and certainly not Yahoo(…), will worm its way into our lives and, if nothing else, displace time that would have to gone to what we will vaguely recall as “whatever it is we used to do on FB”.

    I go one step further tho. What's next will subsume FB, not merely occupy space beside it.

  • http://arnoldwaldstein.com awaldstein

    Hi Ron…

    Yes, the real-time web will keep evolving and changing.
    Maybe you are right about Facebook…I don't believe in the Big Brother point of view.

    I do agree that Facebook, like everything else will become history but I don't see anything subsuming it. People finding new and more viable and less restrictive communities, certainly though.

    At the end of it all, I want our individual URLs, our own spaces to be the center of each of our online worlds with these networks living in the connectors between us, not something that needs to be walled in.

  • http://twitter.com/ronetele Ron Wolf

    i share this vision – pulling our thinly spread out net presence together by focusing on and aggregating personally. i have been cogitating on this for going on 3 years now and could wax on at length. the short story – executing on the vision in some fashion has fabulous upside potential – huge audience, identified pain, etc.

  • http://twitter.com/Ovurmind Viktor Ovurmind

    I like Groucho Marx quote about not wanting to be a member of any place that wants you as a member, (I prefer to remain a “Facebook Refusnik”). In my offline world it is Facebook's juggernaut presence I see integrating deeper into mainstream marketing. This makes think of Hotel California, “relax said the night man. We are programmed to receive. You can checkout anytime you like but you can never leave”.

    [v.o.M.]

  • http://arnoldwaldstein.com awaldstein

    Funny Viktor…thanks for your comments.

    I remember that Groucho quote from I think either Annie Hall or Manhattan when Woody Allen used it in one of the monologues.

  • http://twitter.com/Ovurmind Viktor Ovurmind

    Organizations can begin to take on a life of their own. So when I think of Google or Facebook etc it stirs questions raised in the talk presented here: http://berto-meister.blogspot.com/2010/06/do-br… IMHO humor helps me to remain grounded because in such inquiry, I must remain mindful of becoming mindless.

    [v.o.M.]

  • http://www.footwashermedia.com Lou covey

    Actually, it was in his second autobiography, regarding his invitation to join a country club that restricted membership from Jews. He and his daughter had visited with a friend and his daughter was about to go swimming when he was told of the restriction. He said, “she's only half Jewish so can she go in up to her waist.” Before the day was over the membership committee decided to make an exception for Marx, considering his fame and the prestige it would bring to the club if he would join, so they made the offer. He looked at the head of the committee for a moment at said, “I would never join of any club that would have me for a member.”

  • http://arnoldwaldstein.com awaldstein

    'remaining mindful of becoming mindless' is a good motto!

  • http://arnoldwaldstein.com awaldstein

    Who needs Hollywood history when we have Lou!

    Thanks…honestly never heard this story.

    My familiarity of it comes from Annie Hall:

    http://www.youtube.com/watch?v=rrxlfvI17oY

  • http://arnoldwaldstein.com awaldstein

    Hey Viktor

    Found where I heard the Groucho line….in Annie Hall:

    http://www.youtube.com/watch?v=rrxlfvI17oY

  • http://twitter.com/Ovurmind Viktor Ovurmind

    Woody Allen is the first person who gave us a glimpse of what the coming “singularity” will look like http://www.youtube.com/watch?v=VV2N4KSh3x4 Thanks for the link :-)

    [v.o.M.]

  • http://arnoldwaldstein.com awaldstein

    And thanks for your link Viktor….It had been a long time since I watched that scene.

  • http://arnoldwaldstein.com awaldstein

    New data out today shows that during the heart of the privacy flap, Facebook traffic continues to surge.

    “ComScore reveals the social network added 9 million new U.S. unique visitors in May, bringing its total to 130 million on a monthly basis.”

    Take a look a the chart:

    http://www.businessinsider.com/chart-of-the-day…

  • http://arnoldwaldstein.com awaldstein

    New data out today shows that during the heart of the privacy flap, Facebook traffic continues to surge.

    “ComScore reveals the social network added 9 million new U.S. unique visitors in May, bringing its total to 130 million on a monthly basis.”

    Take a look a the chart:

    http://www.businessinsider.com/chart-of-the-day…

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